Slots and Casino Games (Eucalyptus LLC), its partners, parent companies, subsidiaries, licensees, licensors and affiliates (collectively, the “Our Company”, "Data Controller", “We” or “Us”) offer a rich of applications and bring joy to our guests around the world.

The privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our guests can navigate, read and understand. We are dedicated to treating your personal information with care and respect.

Privacy Policy

Last Modified: September 30, 2024

This privacy policy explains the treatment of information provided or collected on applications we make available on third-party sites or platforms if disclosed to you in connection with use of the application. We follow this privacy policy in accordance with local law in the places where we operate.

This privacy policy applies whenever you visit our websites, play the games that link to this privacy policy, or otherwise access any of our other products and/or services, mobile applications, or any other applicable platforms and/or devices (the “Service”).

By using the Service, you agree to the collection, disclosure, storage and use of personal data as described in this privacy policy. If you do not want us to collect, store, use or share the personal data you provide in the ways described in this privacy policy, you should not play our games or use our Service.

Types of Information We Collect

We collects personal data to fulfil one or more of its functions & activities, communicate with you and improve our services, as described in this privacy policy.

We may collect certain information about you in the following ways: directly from you, automatically through your use of our Services, or from third parties. The information we receive depends on factors such as the game you’re playing, third parties we partner with or you integrate with, and your privacy settings.

For information about how a third party may collect and disclose your information, please consult the third party’s respective Privacy Policy. We have no control over how the third party uses or discloses the personal information you provide to it.

Personal Information

• Your name: your first and/or last name;
• Game username and user IDs: your user ID number and profile information;
• Contact information: your email address, or your login e-mail provided to the third party;
• Social media information: your social media handles, social media ID, social media profile and profile picture or its URL (like Facebook, Google, Apple), your friends list, which includes the user ID number and other information of your friends, like their names and profile photos.

Device Information

• Device ID: your mobile device’s identifiers. We collect a unique identifier for your device to enhance security, prevent fraud, and offer personalized services. This information is only used to improve the functionality and safety of the app;
• Device type: the type of device you are using;
• Device model: the model identifier of your device;
• Operating system: your device’s operating system and version;
• Platform type: the operating system (e.g., iOS, Android) of your device;
• Mobile carrier: your mobile network provider;
• Region & language: your device region and language.

Usage data

• Game Features: your favorite slot machines you play in the game;
• Usage Duration: how long you spent on different games, access times;
• Gameplay information: details about your gameplay (like your game progression or rewards earned), app interactions and Other actions;
• Other information: other details about your use of our game and actions.

Communications information

• Customer support: records of your communications with our support team, including any issues reported and resolutions provided;
• Feedback: Information from feedback forms and surveys to improve our services;
• Send invitation: sending private messages or invitations, and in-game items to other players;
• Forums: participating in player forums and message boards.

Transaction information

• Purchase information: when you make a purchase in our apps and services, we collect the information about the purchase, including the order ID and order amount.

Permissions and Files

• Read/write permissions: we may request access to read and write files within the app's directory on your device, such as player log files, to ensure proper functionality and performance of the app.

Technical data

• Advertising identifiers: unique identifiers like IDFA or Google Ad ID are used to deliver personalized ads. These identifiers are anonymized and do not link back to personal information such as your name or email. You can control or opt-out of personalized ads via your device settings;

• IP address: your internet protocol address. We use your IP address to serve you region-specific content and optimize connection performance. This information is not shared with third parties except for security and fraud prevention purposes;

• Cookies: small text files stored on your device to track your preferences and usage;

• Software development kits (SDKs): third-party tools used for analytics and other purposes inour app.

How We Collect Your Information

We collect your information through various interactions with our services, including:

• Registering for an account and using the service;
• Entering a game, competition, promotion, or survey;
• Providing feedback, requesting support, or otherwise communicating with us;
• Making a purchase of any virtual product;
• Connecting with or accessing our services using a third-party ID or log-in, such as a social networking site ID.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide and improve our services: we use your information to deliver personalized content, process payments, and enhance the functionality and user experience;
• To communicate with you: we may send you notifications, updates, and promotional emails to keep you informed about new features, offers, and other relevant information;
• To perform advertising and marketing: your information may be used to display personalized ads and promotional content based on your interests and preferences;
• To protect our rights and comply with legal obligations: we may use your information to enforce our Terms of Service, prevent fraud or illegal activities, and comply with applicable laws and regulations;
• For any other business purpose: as stated when collecting your personal data or as required by applicable data privacy laws, such as the California Consumer Privacy Act (CCPA).

How We Share and Disclose Your Information

We may share your personal information with service providers who assist us in delivering products and services, processing purchases, and communicating with you. Additionally, we collaborate with companies that manage our websites and third-party analytics firms that conduct market research to help us better understand our users. These service providers are authorized to use or disclose your information solely for performing their contracted tasks or as required by law.

The types of data we may share include user profiles, in-app activity and usage statistics, purchase and transaction details, and device identifiers (such as device ID or IP address). We ensure that only the necessary information is shared with service providers to perform specific functions related to the services they offer.

The third parties to collect your information from our Services described below:

• Third-Party Ad Servers: We work with third-party ad servers to display advertisements, provide us with performance reports, manage ad responses, analyze site usage, and help deliver relevant marketing messages and ads. These entities may use their own cookies and tracking technologies to collect information about your interactions with our app and other websites or apps you visit. This data is used for the purpose of analyzing and serving anonymous targeted advertising, which helps us deliver ads that are more relevant to your interests.
• Monetization Partners: We may share your Personal Data with our monetization partners, including but not limited to Google, Google AdMob, Facebook, Meta, Unity Ads, ironSource Ads, Liftoff Monetize, Vungle, and AppsFlyer. These partners use this information to optimize ad delivery, improve ad targeting, and maximize revenue generation. They may also use the data to conduct analytics and performance tracking across different platforms.
• SDKs: We integrate Software Development Kits (SDKs) provided by third-party vendors into our platform. These SDKs collect and transmit data necessary for various services such as analytics, advertising, or payment processing. The information collected may include user behavior, device details, and interaction data, which are used to enhance service functionality and user experience.
• Endpoints: your data may be securely transmitted to and from our servers through secure communication endpoints. These endpoints include services like vungle, unity3d, gstatic, googlevideo, googleusercontent, googletagservice, googlesyndication, googleapis, fbsbx, facdn, facebook, doubleclick,appsflyersdk etc. The secure transmission ensures data integrity and privacy as we interact with our partners' systems.

California Consumer Privacy Act (CCPA)

If you are a resident of California, the CCPA grants you the following rights regarding your personal information:

• Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
• Right to Opt-Out: You have a right to opt out from future sales or sharing of personal information as those terms are defined by the CCPA.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Know: You have the right to request details about the personal information we collect, use, disclose, and sell, if applicable.

To exercise any of these rights, please contact us at support@simpleeucalyptus.com. We will respond to your request in accordance with the GDPR requirements.

Virginia Consumer Data Protection Act (VCDPA) Rights

If you are a resident of Virginia, the VCDPA provides you with the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correct: You have the right to request the correction of inaccurate or incomplete personal information.
• Right to Delete: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
• Right to Data Portability: You have the right to request a copy of your personal information in a portable and readily usable format.
• Right to Opt-Out: You have the right to opt out of target advertising, opt out of the sale of your personal data, and/or profiling that supports decisions that produce legal or similarly significant consequences for you.

Opting Out of Third-Party Targeted Advertising - To opt out from or otherwise control targeted advertising, you can access at: United States: NAI (http://optout.networkadvertising.org) and DAA (http://optout.aboutads.info/); Canada: Digital Advertising Alliance of Canada (https://youradchoices.ca/); Europe: European Digital Advertising Alliance (http://www.youronlinechoices.com/). In addition, if you do not want to receive third-party targeted ads, you may opt-out by adjusting the ad tracking settings on your device. You can also reset the advertising identifier (like an IDFA) from your device’s Settings, which will prevent continued use of existing behavioral data tied to the previous advertising identifier.

Opting Out of the sale of your data and/or profiling - Note that the VCDPA defines “sell” and “personal data” , "profiling" very broadly, and some of our data sharing described in this Privacy Policy may be considered a “sale” under those definitions. To opt-out from “sales” or “sharing” of personal data, and/or profiling, please email your request to support@simpleeucalyptus.com.

• Right to Appeal: If we deny your request to exercise any of these rights, you have the right to appeal our decision.

To exercise any of these rights or to appeal a decision, please contact us at support@simpleeucalyptus.com. We will respond to your request or appeal in accordance with the VCDPA requirements.

GDPR Rights for EU Residents

If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
• Right to Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information or when you object to the processing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
• Right to Object: You have the right to object to the processing of your personal information on grounds related to your particular situation, including processing for direct marketing purposes.
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
• Right to Complain: You have the right to complain to a supervisory authority about our collection and use of your personal data.

To exercise any of these rights, please contact us at support@simpleeucalyptus.com. We will respond to your request in accordance with the GDPR requirements.

Rights of Residents in Brazil under LGPD

If you are a resident of Brazil, the General Data Protection Law (LGPD) grants you the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
• Right to Rectification: You have the right to request the correction or update of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent on which the processing is based.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
• Right to Object: You have the right to object to the processing of your personal information on grounds related to your particular situation, including processing for direct marketing purposes.
• Right to Review Automated Decisions: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.

To exercise any of these rights, please contact us at support@simpleeucalyptus.com. We will respond to your request in accordance with the LGPD requirements.

Children's Privacy (COPPA Compliance)

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at support@simpleeucalyptus.com, and we will take steps to delete the information.

Legal Basis for Processing

We use the personal information we collect for purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your information. Where we process the personal information of EU and UK users, depending on our purpose for collecting your personal information, we rely on one of the following legal bases:

• Contract: we require certain personal information in order to provide and support the services you purchase or request from us;
• Consent: in certain circumstances, we may ask for your consent (separately from any contract between us) before we collect, use, or disclose your personal information, in which case you can voluntarily choose to give or deny your consent without any negative consequences to you;
• Legitimate interests: Legitimate interests – we will use or disclose your personal information for the legitimate business interests of either us or a third party, but only when we are confident that your privacy rights will remain appropriately protected. If we rely on our (or a third party's) legitimate interests, these interests will normally be to: operate, provide and improve our business, including our Services; communicate with you and respond to your questions; improve our Services or use the insights to improve or develop marketing activities and promote our products and services; detect or prevent illegal activities (for example, fraud); and/or to manage the security of our IT infrastructure, and the safety and security of our employees, customers and vendors. Where we require your data to pursue our legitimate interests or the legitimate interests of a third party, it will be in a way which is reasonable for you to expect as part of the running of our business and which does not materially affect your rights and freedoms;
• Legal obligation: there may be instances where we must process and retain your personal information to comply with laws or to fulfil certain legal obligations.

Security of Your Personal Information

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification.

However, we cannot guarantee its absolute security. While no security system is completely secure, Eucalyptus LLC and its third-party partners and vendors take appropriate security measures to protect against unauthorized access or disclosure of the information collected by us.

Data Protection Officer (DPO): Eucalyptus LLC's IT team is responsible for data protection. For any questions or concerns regarding your personal information and how it is handled, you can contact our Data Protection Officer (DPO) at: support@simpleeucalyptus.com.

How to Control and Delete Your Information

If you want to request to review, delete, or change the information we have about you; request that we no longer make active use of your information; or if you have additional questions, please send an email to us at support@simpleeucalyptus.com. We may need you to provide some personal information so that we may verify your request and locate your personal information to fulfill your request. Your request should include identifying information in the body of the email, including your first name, last name, e-mail address or login name you use to access our Application and Services. We will respond to your email as soon as possible.

Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to meet our legal obligations, resolve disputes, and enforce our agreements. Once your personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to information practices. Accordingly, when you use our Services, you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version. This Privacy Policy is subject to change from time to time. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

Contact Us

If you have questions or comments regarding how Our Company protects your information or this Privacy Policy, please contact us at support@simpleeucalyptus.com.